Laptop fan noise is too loud.

[iamepic952]

Hello,

I recently bought a laptop from a retailer about 5 weeks ago. They charged me the full price for the laptop and recently it has begun making a loud noise (which I presume is the fan) when surfing the web or watching videos on the internet. It begins to heat up quite a lot and the noise is unbearable. It was the last laptop they had and it was on display. 

However, when I brought my laptop home I noticed they gave me a 45 watt AC adapter and the battery is already just over 300 days old. http://prntscr.com/lg9rhd. They told me that the battery life is on average 10 hours but I have found this to be untrue with the battery lasting just around 5 hours when using Microsoft word or surfing the internet and 3 hours when watching youtube and Netflix ( all on battery saver mode)

I understand that the laptop generates heat the longer you use it but it makes quite a bit of noise and heats up very quickly after just 30 minutes of usage. 

I would just like to ask if there is anything that I can do to solve the problem and possibly get the store to replace the fan or battery. 

My laptop is an HP Pavillion 8GB ram with an i7 Intel processor. 

[Jeet_singh]

@iamepic952,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I reviewed the post about the fan making noise on the computer. I will be delighted to assist you with this.

For better clarity and to assist you better I would require more information regarding this.

• Has it always been like this from the time you purchased the computer?
• Does the laptop shuts down due to overheating?
• Does it freeze or lockup?

Excess heat will cause the fans to run constantly, damage components, and limit the speed of the CPU. All of these problems with high power and high heat will cause applications to work slower than normal. One of the main functions of the BIOS is to monitor the temperature and adjust the operating conditions. While the sound of the fan running all the time can be annoying, it may be the first clue that your computer is running as efficiently as possible.

Let's start with performing a hard reset on the PC to release any excessive static/power that could have cause the issue.

Turn off the computer.

Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

Unplug the AC adapter from the computer.

Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.

Press the Power button to turn on the computer.

If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

If the issue persists, I would suggest here to Perform Bios Defaults:

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

For starters please perform all the prescribed steps from these links to try and fix the issue- HP Notebook PCs - Fan is Noisy and Spins Constantly, PC is Warmer than Normal:  https://support.hp.com/in-en/document/c01007591

Link 2: reducing heat inside the computer: https://support.hp.com/in-en/document/c01657439

I would suggest here is to update the Bios, and Chipset drivers on your PC from our HP support website, using this link or you can install it from HP Support Assistant.

Download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

If you have followed the steps suggested and still having the issue, I would recommend you go ahead and run an extensive system test from F2(Please capture the failure ID for further assistance).

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,