Laptop fan too slow

[Gregthess]

Hi,

so I have an HP Omen 15 laptop and for a year the laptop has been pretty hot but since I have heard that these things run pretty hot I was not concerned. But a few days ago I noticed that one of the fans is spinning with 3000-4000 rpm while the other is only staying at 150 rpm. I don’t know why or if this has been the case for the whole past year but I don’t think that is normal and I’d like to fix that.

[Echo_Lake]

@Gregthess

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Did you make any changes to the settings of your PC prior to the issue?
• When was the last time it worked fine?

While you respond to that, let's try these steps: 

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Gregthess]

• No it didn't happen after an update.
• I didn't make any changes.
• And it was working fine up until a 2-3 weeks ago

Right now for example i turned it on and i switched it around to see the fans. The right one that was actually making some noise was spinning a lot while the other wasn't spinning at all.

[Echo_Lake]

@Gregthess

Thank you for posting back. 

Let's try Microsoft system restore:
System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

1. Save any open files and close all open programs.
2. In Windows, search for restore, and then open Create a restore point from the results list.

System Properties opens with the System Protection tab selected.

• On the System Protection tab, click System Restore.

The System Restore window opens.

1. Click Next.
2. Click the Restore Point that you want to use, then click Next.

The confirmation window opens.

1. Click Finish to restore your computer to a previous point.
2. Do not interrupt System Restore when it starts. This can corrupt your hard drive and create more problems. Click Yes in the warning that appears.
3. System Restore returns the computer configuration to a previous point in time and restarts.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Gregthess]

No this did not work

[Echo_Lake]

@Gregthess

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows)You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.