Laptop fans on when laptop is running at 30 degrees Celcius? Is this normal?

[Kubajj]

Hi All,

My HP Envy x360 runs at 30 degrees Celcius. The fans are constantly spinning and audible.

Is this normal for fans to run at this temperature? The model number is 15-ee0002na.

This is a new laptop - so no dust, etc. 

Could some shed light on this? It does seem to be a somewhat loud laptop. 

Regards,

Kuba

[praveenbv]

Hi@Kubajj, Welcome to the HP Support Community!

Request you to follow the below troubleshooting steps:-

I have a few recommendations: 

• Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. 
  As I understand you want to control fan speed,
  No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 
  Did you know that the fan is system managed and cannot be changed manually?
  Does the computer shut down due to overheating?
  Have you recently made any changes to the computer before the issue started?
  Have you tried to update the drivers and the Bios?
  
  If you didn't, I'm afraid that's how the HP device is designed, making changes to fan speed may cause overclocking or over-throttling causing hardware malfunctions within the device and hence is not recommended or supported by HP.
  
  If your device is overheating, please remember the below information:
  NOTE: Generally, when temperatures inside the case rise above 35 degrees Celsius (95 degrees Fahrenheit), the risk of damaging important internal components increases greatly.
  
  Also, to avoid CPU damage, we do not recommend throttling or overclocking the CPU, I recommend you refrain from using high-performance games on this laptop as it's not built for the same.
  
  I would suggest you refer to the support documents as this will help you in resolving the issue.
  
  Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.
  Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
  Refer to this link to know how to use HP support assistant.
  
  HP Notebook PCs - Fan is Noisy and Spins Constantly, PC is Warmer than Normal
  
  Updating your Notebook computer BIOS
  Keeping notebook air vents clear and clean
  Increasing the efficiency of the notebook to reduce heat
  Using Windows Task Manager to identify corrupt processes
  Selecting power save settings to shut off your computer when it is not in use
  
  HP Notebook PCs - Reducing Heat Inside the Laptop to Prevent Overheating
  
  The best way to do that is using the HP Guided Troubleshooter: 
  Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
  
  If you have followed the instructions and still having issues, I would recommend you go ahead and run an extensive system test from F2(Please capture the failure ID for further assistance).

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Kubajj]

Hello,

To respond to this - I have never had  a shutdown.

Otherwise, seems that everything is up to date. 

Also, its the hard drive that runs at 30% or more - not the laptop. I am using HDD Sentinel to monitor SDD performance. 

I changed the thermal profile to "Quiet." The fan is still running, but it is much quieter. I also changed system cooling policy to "Passive" from active when plugged in. If I set the setting to "HP Recommended" then the fan runs loudly. 

How do I find out what the temperature is within the case? Is there any comprehensive software that will show temperature across components? 

Does it sound like this laptop is working correctly? 

Regards. 

[praveenbv]

@Kubajj, 

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer. 

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!