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HP Recommended

last month, my laptop fell while I was taking it out of my bag and two parts on the back fell off. My laptop has been working fine but sometimes the screen flickers a little. I don't know how to put those parts together again. Any recommendations? Is there a way to get this fixed?

6 REPLIES 6
HP Recommended

We kind of need to know what parts these are and the screen's flickering is not good either but without a little more information we have no way to help. 

HP Recommended

These are the parts that fell off. Does HP have any services that I could take my laptop and have them fix this? Thank you. 

4EDECE73-E1BB-4077-BD29-8583310855EB.jpeg

HP Recommended

07DA8802-6D4F-43FE-80B2-3450E61F6D98.jpeg

HP Recommended

Is this it?

 

(19) Trunk 940611-001

 

See p. 39 of the Manual here:

 

Service Manual 

 

HP will not have this part in stock any more. You would have to buy it from an online vendor and find a tech to install it or try to do it yourself. This is a unique part. Most if not every other laptop on Earth, does not have a part called a "Trunk". At $21 including shipping, I would jump on this part. I promise to work with you until you figure out how to get it installed, assuming this is the right part. 

 

https://www.ebay.com/itm/283676296541?hash=item420c6cc55d:g:gcQAAOSwYY1eglud

 

Post back with any more questions. 

HP Recommended

Thank you for your response. I do have the pieces. Should I just get some kind of glue and put them back myself? 

HP Recommended

That's up to you. Not sure how badly broken it is and if glue will work, but worth a try. 

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