Laptop freezes and Shuts Down

[suhi_suhaas]

When I pressurize on the laptop(Right to Trackpad in HP OMEN 2016) my laptop screen freezes and laptop shuts down.Is that a problem to worry about ?But Its working fine when I dont.Even I had to put a lot of pressure to get that issue.Is that really a problem to worry about or is it a general thing.

[MKazi · Accepted solution]

@suhi_suhaas

Thanks for reaching out to us on the HP Support Forums. MKazi is at your service. 

I understand that when you apply a lot of pressure towards the right to the trackpad on your OMEN by HP 15-ax250wm Laptop, it shuts down. 

As you mentioned that the laptop works fine otherwise and only happens when a lot of pressure is applied. This does not appear to be a hardware issue with the laptop and you may continue to use the laptop normally. 

One suggestion would be not to apply too much pressure on the laptop as it may cause other issues.

Hope this answers your question. Let me know if you have any questions. 

Good luck! 🙂

If the information provided was helpful, then please mark this post as "Accept as solution". That’ll help everyone find the solution and help the community to grow.

[suhi_suhaas]

Tq😊😊

[Riddle_Decipher]

@suhi_suhaas

Thank you for the update, I write on behalf of @MKazi as he's out for the day,

I appreciate your time and efforts,

I'm glad you found the solution to this concern.

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Take care now and do have a fabulous week ahead.