Laptop freezes or crash every time when lifted, moved or touched slightly

[Sylosis1993]

The laptop freezes or crashes every time when lifted, moved or touched slightly. N.B - I've resided the RAM slot and I thought that might be the problem. The battery was also disconnected and re-connected. I performed a hard reset as well. Nothing worked. Could that be a problem with the motherboard or is it something to do with the ram, a loose cable connection or a faulty slot?

[Anand_Andy]

Hi @Sylosis1993,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Pavilion Gaming 15-Ec1000 Laptop PC . Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any physical damage to the unit?
• Does the PC freeze or crash while using any particular game or application?
• Was there any update prior to the issue?

While you respond to that please try the below steps:

Update the BIOS, & Chipset drivers:

• Here's the link to download and install the above updates: Click here

Update Windows:

• Select Start  > Settings  > Update & Security  > Windows Update , and then select Check for updates. If updates are available, install them.

If the issue still persists, then I would recommend you to perform Hardware diagnostics using HP Support Assistant. 

If everything says pass. then you may try to re-install a fresh Operating system using HP Cloud Recovery:  HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7)

NOTE: Please make sure you take a backup of all your data before re-installing the OS.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!