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‎01-05-2025 02:59 PM

HP Recommended

Hi, when I play a game, my laptop freezes after a few minutes and no keys work and I have to restart it with the power button. And the game is not a very heavy game. It still happens when I set the graphics settings to the lowest.

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1 REPLY 1

‎01-08-2025 12:56 AM

HP Recommended

Hi @Mohammadddnori,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

To be able to answer you effectively, we need some information.

 

  • Does the laptop freeze only while gaming, or do you experience similar issues during other resource-intensive tasks or normal usage?
  • Have you checked the laptop's temperature during gaming to see if it might be overheating?
  • Are your graphics drivers and Windows operating system up to date?

 

May I have the exact name and product number of the unit? Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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