Laptop hinge broke with normal usage

[in-distress]

I have a defective HP Envy laptop that is only about two years old. One day I heard a crack as the laptop was being opened, and one of the screws came out and the screen popped open near the hinge. Stopped by a local repair shop and the estimated repair would cost almost half of what I originally paid for the HP Envy. Apparently this is a known issue with these devices. 

I had bad experiences with two HP Pavillion laptops before I got the Envy (loud fan straight from the box, overheating). Three strikes and you're out HP! I've been telling friends and family to steer clear of this company and just spend the extra $100-$200 and get a Macbook or something else. 

[Rainbow23]

Hi @in-distress,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing hinge issues with your HP product.

This could be a hardware issue with the unit and may require repair. 

I suggest that you contact HP Service Center in your location from this web link
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

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