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‎07-22-2021 09:05 AM

HP Recommended
Product: HP 15-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

Hello!

I owned my HP laptop for about ~3 years and both of my hinges are broken, I have been reading a lot of forums and people with similar HP laptops have the same problem

 

I contacted HP about this before and was quoted $600 and I believe I shouldn’t have to pay for their defects in their products!! I have never misused my laptop in any way, I never dropped it or anything. 

Can anyone help me escalate this? I would really like to get my hinges replaced at no cost

Category:
1 REPLY 1

‎07-23-2021 06:54 AM

HP Recommended

Hi@derekwatkins,

 

Thank you for posting on the HP Support Community.

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

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