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ellioto
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Message 1 of 2
175
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Solved!

Laptop hinges

HP Recommended
HP ENVY dv7 Notebook
Microsoft Windows 10 (64-bit)

HP ENVY dv7 Notebook PC hinges need repair. Trusted local repair shop would rather sell me a new PC. Remainder of unit is in excellent shape. Can you recommend a repair location to me? Sarasota, Florida.

1 ACCEPTED SOLUTION

Accepted Solutions
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 340 449
Message 2 of 2
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HP Recommended

Hi@ellioto,

 

Thank you for posting on the HP Support Community.

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

View solution in original post

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praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 340 449
Message 2 of 2
Flag Post
HP Recommended

Hi@ellioto,

 

Thank you for posting on the HP Support Community.

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

Was this reply helpful? Yes No
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