Laptop is coming apart

[lakjun2005]

How can I contact HP to send them pictures of what is going on with my laptop. It is literally coming apart. I have had nothing but problems with all HP laptops I've purchased and will never buy another. 

[Ric_ob]

Hello, @lakjun2005 

Thank you for visiting the HP Support Community!

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[lakjun2005]

Product number: 6SM56UA#ABA

Serial number: [Personal Information Removed]

Software build ID: 18WW2SET601#SABA#DABA

Motherboard ID: 8530

BIOS: F.56-04/23/2020

Keyboard revision: 17.21

Total memory: 4GB

Processor name: Intel(R) Corel(TM) i13-8145U CPU @ 2.10GHz

OS: Windows11

64-bit

Connected to Wi-fi, and sometimes with ethernet.

Something on the inside of my laptop broke and the back of my computer is coming apart. Also because of that, the caps lock key is stuck on and my PC will sometimes crash and restart on it's own. I know my warranty has expired, but there is no reason this should be happening. It has never been dropped or has fallen. I am disabled and cannot afford to bring it to a repair shop. This has to be a manufacturer defect and I feel HP should cover the cost of repairing or replacing it.

[Anand_Andy]

Hi @lakjun2005,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Notebook - 17-By1081cl. Not to worry I will help you to get a resolution to resolve the issue.

The PC needs to be sent to HP Service Centre,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!