Laptop is flowing current

[8709017643]

My alptop is giving me current very much any time i touch it

[Nal_NR]

Hi @8709017643,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your OMEN 15.6 15.6-inch gaming Laptop PC (15-En1000) is giving you an electric shock or a sensation of current when you touch it, this could indicate a grounding or electrical issue that needs immediate attention. Here are some steps you can take to diagnose and potentially resolve the problem:

Safety First

Unplug the Laptop:

• Immediately unplug the laptop from any power source.
• Disconnect any peripherals (mouse, keyboard, external drives, etc.).

Inspect the Power Adapter:

• Check the power adapter and cable for any visible damage, frayed wires, or exposed conductors.
• Ensure the plug and the socket are in good condition.

Grounding Check

Use a Grounded Outlet:

• Make sure you are using a properly grounded outlet. Ungrounded outlets can cause electrical shocks.
• Avoid using extension cords or power strips that may not provide proper grounding.

Test with Another Outlet:

• Try plugging the laptop into a different outlet to see if the issue persists.

Further Troubleshooting

Check for External Factors:

• Ensure the environment is dry. Moisture can increase the risk of electrical shock.
• Remove any metal objects or accessories that might be in contact with the laptop.

Battery Check:

• If the issue occurs only when the laptop is plugged in, try running it on battery power alone and see if the sensation of current continues.
• If it does not, the issue might be with the power adapter or the charging circuitry.

Inspect the Laptop's Chassis:

• Look for any loose screws or metal parts that might be touching internal components.

Kindly check the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @8709017643,

Kindly check the next set of steps below. 

Professional Assistance

Contact HP Support:

• Given the potential safety hazard, it’s crucial to get professional help. Contact HP Support for assistance. They can guide you through further diagnostics and, if necessary, arrange for repair or replacement.

Warranty Check:

• If your laptop is still under warranty, HP may cover the repair costs.

Visit a Certified Technician:

• If you are unable to resolve the issue through the steps above, take your laptop to a certified technician for a thorough inspection.

Immediate Workaround

• Use an Insulating Surface:
  • Place the laptop on a non-conductive surface (such as a wooden table) while using it.
  • Wear rubber-soled shoes to minimize the sensation of current.

Electrical shocks from a laptop can be a sign of serious issues. Prioritize safety and avoid using the laptop until the problem is resolved.

If it continues to happen, I recommend contact phone support or take it to the nearest service center.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.