Laptop is plugged in; Battery will not charge

[CaraGilds]

My laptop will only work when its plugged in, but the battery won't charge.  I ran diagnostics on the battery, and it came back with, "Battery not found."

I know it has one, even if I can't access it.  

Could it be something as simple as the adapter?  When I plug it in, the light on the side, flashes orange for a split second like its going to start charging and then it changes to just flashing white.  That tells me that it isn't charging, just powering it if I want to use it.  

Very frustrating. 

Any ideas?

[ub6424]

Hello @CaraGilds 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

OS Name

Version

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Please report your results