• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-17-2024 05:16 PM - edited ‎02-18-2024 10:59 AM

HP Recommended
Product: HP 17 Laptop PC 17-cp3000 IDS Base Model

Edit: This topic can be closed. I managed to get a hold of customer support and everything's been resolved.

 

So, I purchased a brand new laptop from HP in October and recently, it stopped turning on. Screen won't initialize, no POST. Re-seated/replaced memory (tested in another system, and works), hooked an HDMI cable to a screen, nothing. I need an RMA. When I went to start one, HP's system reports the warranty started in January 2023, so is expired. Because of this, I cannot contact HP for help; I am constantly directed to this forum.

 

This is almost criminal. How is it a multi-billion dollar corporation can't even keep track of it's own sales?

-Valce
Category:
1 REPLY 1

‎02-18-2024 10:59 AM

HP Recommended

This topic can be closed. I managed to get help. Thank you for your response.

-Valce
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.