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‎10-02-2022 04:10 PM

HP Recommended
Product: HP Pavilion x360 Convertible Laptop PC 14m-dw1033dx

So my pavilion laptop has been restarting now for almost 3 days!! I can’t exit to anything and It’s driving me insane. It keeps saying restarting and has the spinning wheel of death under it. Please someone help me bc I need it to just start and work already for my business. It’s been doing this for almost 3 days. Very frustrating 

Category:
1 REPLY 1

‎10-02-2022 04:18 PM

HP Recommended

Hello @Mia727 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined technical error

 

(1) Press and hold <power> button until notebook switches off

 

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(3) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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