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‎11-18-2023 09:38 AM - edited ‎11-19-2023 09:03 AM

HP Recommended
Product: HP Notebook - 15-ac101tu

My laptop works fine mostly but randomly it stops working for some time.

 

Sometimes it doesn't let me turn it on. I leave it for some time then again it works fine.

Sometimes, it stops while I'm working. That time the screen goes blank but I hear the notification sound if I try plugging and unplugging the charger (that indicates it's still running but screen isn't working).

 

But the weird part is it's not happening frequently. I can work for tens of hours and it won't happen but sometimes all of a sudden it stops working and doesn't turn on for around 20~30 minutes.

I doubt it's due to motherboard issue since the laptop is old, but it's letting me work for longer time and stops some times only (once or twice in 3~4 days), so I'm confused. Could anyone confirm why and when do we expect this behaviour?

Also if the issue relates to motherboard, Can I upgrade my motherboard as a replacement with better CPU? If so, how to know up to what processor I can upgrade and what would be the motherboard model?

 

And also, what are the options for screen replacement? Is there any option for replacing with a different pannel (IPS or OLED) and/or with better resolution (Full HD or 2k), without using a secondary monitor?

My laptop Details:
Model: HP 15ac101tu

Motherboard: HP 80C1 Version: 96.53 
CPU: Intel® Core™ i3-5005U CPU @ 2.00GHz × 4

GPU: Mesa Intel® HD Graphics 5500 (BDW GT2)

RAM: 12 GB

Storage: 512GB
OS: Ubuntu 22.04.3 LTS

Category:
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