Laptop keyboard error code 19

[Quilter0206]

• Anyone having trouble with keyboard not working after update KB5074109? I have a code 19 says Windows cannot start this hardware device because it's configuration information in the registry is incomplete or damaged. Was working fine before the updated. 

[Jerry_57 · Accepted solution]

Hi @Quilter0206,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It seems that after applying the update KB5074109, you are experiencing a Code 19 error with your laptop's keyboard. Error code 19 indicates that Windows cannot start the hardware device because its configuration information in the registry is incomplete or damaged. Here are some steps you can follow to resolve this issue:

Uninstall and Reinstall the Keyboard Driver:
 

• Open Device Manager by searching for it in the Windows Start menu.
• Expand the "Keyboards" section.
• Right-click on your keyboard device and select "Uninstall device."
• Restart your laptop, and Windows should reinstall the keyboard driver 
  automatically.

Use the Hardware and Devices Troubleshooter:
 

• Press Windows key + I to open Settings.
• Navigate to Update & Security > Troubleshoot.
• Click on Additional troubleshooters, then find and run the Hardware and Devices troubleshooter.

Roll Back the Windows Update:
 

• If the issue started right after the update, consider rolling back the recent Windows update:
• Go to Settings > Update & Security > Windows Update.
• Click on View update history > Uninstall updates.
• Find update KB5074109, select it, and click on Uninstall.

Restore the System:
 

• Use a system restore point to revert to a state before the update was installed:
   
• Go to Control Panel > Recovery > Open System Restore.
   
• Follow the prompts to restore your system to a previous state.

Check for BIOS Update:
 

• Visit the HP Support website and enter your laptop model to check if there’s any BIOS update that addresses this issue.
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support