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‎09-29-2023 05:30 AM

HP Recommended
Product: HP ENVY x360 - 15-bp003tx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

My laptop's keyboard suddenly stopped working but I'm able to type with an external keyboard.

I have tried upgrading and reinstalling the keyboard's drivers, turning off filter keys, and resetting the PC using the built-in utility. But none have solved the issue.

Any thoughts on this?

Category:
1 REPLY 1

‎10-02-2023 05:31 AM

HP Recommended

Hi @Dagmawi1,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Was there any physical damage or liquid spillage?

 

Test the keyboard and touchpad/Mouse and see the results. If the test fails, then it may need service. 

Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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