Laptop locking screen, ran test now what is next?

[Terui13]

I had this happened today, a locking screen and shut down, ran a test it say battery failure 

Now what is my option? Where do i buy a reliable battery?

 

[VikramTheGreat]

Hi @Terui13,

Welcome to the HP support community.
 

The failure code indicates there is a Hardware Issue, Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[Terui13]

It says its a battery failure on the test result dont i just need to replace the battery? And where possibly i could find an authentic place to purchase one? And what model would the battery be? 

[VikramTheGreat]

Hi @Terui13,

Thank you for getting back. The failure code is a hardware issue related to the battery. If you want to buy the part, we have to see if it's available from HP or not.

Could you please share the Pc serial number in a private message so I can check for the part and find all the help.

 Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support