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‎02-20-2021 01:48 PM

HP Recommended
Product: HP EliteBook 840 G3
Operating System: Microsoft Windows 10 (64-bit)

The laptop EliteBook 840 G3 is not charging in the docking station, it goes to battery mode. However, it works fine when it is connected directly to the power.

2 REPLIES 2

‎02-21-2021 01:54 AM

HP Recommended

@MGHC 

 

What is your dock ? I know we can't use USB-C charger (or dock) to charge the 840 G1, G2, G3 and G4 machines. You can use USB-C Gen 5 dock on EliteBook 840 G5 & up machine and the dock will charge your machine. That is  a SINGLE cable solution

 

Regards.

BH
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‎02-22-2021 08:03 AM

HP Recommended

Thank you for you prompt response. My docking station is HP2013 UltraSlim . Product: D9Y32A#ABA.

It was working fine until three weeks ago. It is happening in two laptops.

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