• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-02-2020 12:09 PM

HP Recommended
Product: 15-bs013dx
Operating System: Microsoft Windows 10 (64-bit)
I need help with my laptop please, when plugged in to charge the amber light shows up on the charge indicator light but after sometime the light turns white as if it is fully charged, the battery icon on the screen will display not plugged in and laptop on battery power. After some seconds it starts charging again and the orange light comes on, the process repeats itself over and over making charging extremely slow. I have searched online for suggestions and I have uninstalled that Microsoft battery driver in device manager, I pressed power button for 1 minute with battery removed, I also updated the BIOS from HP's website but the problem persists. Now today something weird happened; the battery was filled up to 96% and I was reading PDFs on Firefox, after about 3 hours the battery had discharged to 48% (this is normal battery time even before the problem) then suddenly the laptop went off on it's own (Windows displayed "locking" as if was hibernating") and refused to power on again. Please help me as I am learning to code and design and this is the only system I have.
1 REPLY 1

‎07-06-2020 12:04 PM

HP Recommended

@bgmuCode,

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->