Laptop not charging properly

[jtr2019]

My laptop will not charge while it is on. It will charge when the laptop is turned off or in sleep mode. I've run battery checks and it says the battery is fine, but no AC adapter is connected. I am certain the AC adapter works, and I even purchased a new one just to be sure. The adapter is securely plugged into the laptop. I have tried uninstalling/reinstalling the AC adapter drivers, and I also tried updating BIOS. Nothing I have tried or read about has fixed my issue. HP Hardware Diagnostic checks indicate the battery is fine and the problem is with the AC adapter, but I have a functioning AC adapter. 

[praveenbv]

Hi@jtr2019,

Welcome to the HP Support Community!

I understand you are getting plugged in not charging error on your laptop.

Don't worry I'll help you out.

Did you make any software or hardware changes on your laptop?

Have you tried charging your laptop using a different adapter?

As you mentioned you are getting error plugged in charging on your PC.

Check if the pin inside the DC or charging port is bent or broken.

Please perform the below-shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get reinstalled automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and hold the Power Button for a full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

'

'Step 09. Look for the "Plugged In Charging" message on the Battery icon

Also, try performing a hard reset on your laptop and check if it helps.

Please Shutdown the Notebook

Please remove the Battery and unplug the Power Adapter

Press and hold the Power Button for a full 1 Minute

Go ahead and put back the Battery and connect the Power Adapter

Look for the "Plugged In Charging" message on the Battery icon.

If the issue persists try updating BIOS on your PC and check if it helps.

Link to update BIOS.

Refer to this article to further troubleshoot battery issues with your laptop.

If the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer to this article to know more information about running system diagnostics on your PC.

If the hardware diagnostics test fails, Please contact HP support for service options.

Link to contact HP.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[praveenbv]

Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you,  followed by clicking on the "Accept as solution" on my public post. 

Greetings! 
 

[jtr2019]

None of this has helped. Diagnostic test says AC Adapter failed so I purchased a new AC adapter (the correct one) but even with the new one I still have the same issue. The diagnostic for AC Adapter still fails even with the replacement part.  To be clear, there is no message saying "plugged in not charging". It just shows that there is nothing plugged in. However, the notebook still charges (with the same supposedly defective AC adapters) while it is asleep or powered off. 

[praveenbv]

Hi@jtr2019,

`We have done the basic troubleshooting as per the document and the notebook needs to be checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.