Laptop not charging "plugged in, not charging"

[RysCS]

Any time I plug in my Ac adapter to my laptop i get that message over the battery icon and my notebook does not charge. When I dissamble my AC adapter then reassemble it and connect it to my notebook my notebook charges momentarily but then I get the same old message again. I have also tried uninstalling Microsoft ACPI Compliant Control Method Battery and shutting down, removing the battery and ac adapter and holding the power button for a full minute. This had no effect and I am still stuck with the same problem I also tried updating windows but that did not help and one of the updates failed

I hope this gets resolved thanks in advance

[RysCS]

Also want to add I did a hp battery check and it said my battery was ok but needed calibration but I cannot charge my laptop to full to do it

[Riddle_Decipher · Accepted solution]

@RysCS

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I Understand the laptop has an error message as "plugged in, not charging",

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Have you ensured the battery was drained to 15% before you attempted to reseat the battery and reinstall the drivers?

Did you check with an alternate adapter and/or wall outlet?

While you respond to that, here's what I recommend (perform steps exactly as prescribed to resolve the issue)

• Unplug the charge and use the laptop until the battery drains to 15%. 
• Turn off the laptop and turn it back on after 30mins. 
• Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 
• Restart the computer and the issue should be fixed.

If it doesn't,  Unplug for a few minutes, then try a different outlet. Unplug the laptop, wait a few minutes, then plug it into an outlet in a different room. Some users report that a laptop power adapter can temporarily stop working to protect itself from a perceived issue with the power supply.

• If your battery is removable, take it out while the power source is disconnected. Hold down the laptop's power button for two minutes, put the battery back in, and plug it into a new outlet.

Examine the cord. Examine the entire length of the power cord for tears, dents, and worn-down insulation. If you notice any, or if the power brick is warped or smells like burnt plastic, the cord is probably faulty. You'll need to purchase a new cord for your laptop.

• Check your warranty before replacing any parts. The cost may be covered under some circumstances

Inspect the connection. If the cord's attachment to your laptop wobbles or feels loose, there could be a problem with the connection. Unplug the cord, remove debris with a wooden toothpick, and remove heavy dust build-up with compressed air.

• Bent pins and other damage issues are model-specific. Take the laptop or cord to a computer repair shop. You can look up your model online for repair instructions, but this can be difficult without proper tools and may void the warranty.

Let the computer cool down. If your laptop battery feels very hot to the touch, excess heat could be interfering with the charging process. Shut down the computer and let it sit for several minutes to cool down. If you haven't cleaned your laptop vents recently, blow a can of compressed air into the fan vents at an angle, in short bursts, to remove some dust.

• Do not blow directly into the fan vents, only at an angle, or you could damage the fan.
• If you are comfortable disassembling your laptop, you can use the compressed air to blow away internal dust directly. Look up a guide to disassembly for your model before you begin, and work on a large, clear surface. This will likely void your warranty.

Start up your laptop without a battery. Shut down the computer, remove the battery, and plug the computer in. If the computer won't turn on, you probably need a new cord.

• If you can start it up again in this situation, the charging issue is probably due to the battery itself, or your computer's interaction with the battery.

And I recommend you Contact HP to setup a repair/replacement order for the faulty parts:

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!

[CherrySama]

I have the HP Spectre so I cannot exactly remove the battery.. I had the same issue today and didn't know how to fix it with all instructions including removing the battery and putting it in again, so instead I followed the same steps but without removing it.. in summary I:

1- unplugged the laptop

2- uninstalled the Microsoft ACPI complaint control method battery driver

3- turned off the laptop (left it off enough time to cool down completely)

4- disassembled the charger and reconnected the cables again 

5- turned on the laptop and waited for it to start properly

6- plugged in the charger again, checked the battery status, it's now (plugged in, charging)

That worked just fine.. Thank you guys for the instructions they were really helpful