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Message 1 of 2
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Laptop not charging when Lid is open

HP Recommended
HP 15-bsxx
Microsoft Windows 10 (64-bit)

i am using HP Notebook 15 and running Win 10 on it,,, 

My laptop only charges while its on sleep/off. It started happening about 3 days ago... In sleep/off it will display an orange light indicating that it is charging. But as soon as i open the lid/press the power button it changes to white and it says "_%available (plugged in, not charging). I tried replacing genuine battery and charger already... I uninstall and reinstall the power drivers as well but still cannot find root cause.. Need help




HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended


Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?
  • Does the notebook shut down immediately (right after you unplug the charger)?
  • Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?

While you respond to that, let's try these steps: 

  • 1. Go to Start, search for Device Manager, and open this result.
  • 2. Expand batteries.
  • 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
  • 4. Shut down the computer. 
  • 5. Disconnect the charger.
  • 6. Remove the battery.
  • 7. Hold down the power button for 1 minute.
  • 8. Insert the battery only.
  • 9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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