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‎01-25-2025 02:29 PM

HP Recommended
Operating System: Microsoft Windows 11

My laptop does not charge when when connected and the battery sign comes on. It all started when my hard drive crashed and i had to change and when i got it back i realized the power ICL was not working and i had to take it back to be changed and since then i have been having this issue. I was told to change my mother board but i have not been able to get a good replacement

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1 REPLY 1

‎11-30-2025 11:29 AM

HP Recommended

Hello  Gloria0071,

 

Thanks for reaching out to us.

 

Please contact HP Support following the below link and you will be connected to an agent who can assist you on this:

 

https://support.hp.com/emea_africa-en/contact/select-product

 

Regards,

Sharun

I am an HP Employee. Although I am speaking for myself and not for HP.
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