Laptop not charging

[kowbouy]

The battery doesn't want to charge. I can't find a replacement on the HP website. I found on the ac adapter where it says to replace with 741727-001, but I can't find that number anywhere on the website. Any help is appreciated.

[banhien]

@kowbouy

That number is the charger itself, not battery as shown:

   http://partsurfer.hp.com/Search.aspx?searchText=741727-001

What is your Pavilion notebook ?  Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

  Please do NOT post its Serial number (s/n).

Regards.

[kowbouy]

Thanks for the response.  I tried searching for that part# and didn't cone up with anything, so thank you again.  I have an HP Pavilion Notebook 17-g077cl.  The one I have now doesn't have the 3 wire connector that seperates from the charger, I guess it'll still work though, right?

[banhien · Accepted solution]

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@kowbouy wrote:

....The one I have now doesn't have the 3 wire connector that seperates from the charger, I guess it'll still work though, right?

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@kowbouy

Sorry, I don't know what is the charger you are using now but part number you are asking for is

   Smart AC power adapter (45 watt) - 4.5mm barrel connector, non-power factor correcting (NPFC) - Requires 3-wire AC power cord with C5 connector

On some countries, power plugs require only 2 prongs therefore I can't confirm yours is the right one or not. Did your charger come with your machine ?. If yes then it should be ok.

Regards.

[kowbouy]

The charger I am using is the one that came with the laptop, so the other one should work, I'll find one. Thank you for your time.