Laptop not charging

[MaksymL]

Laptop stopped charging suddenly today and the battery went down only. The charging indicator stopped working either when it shut down when the battery gone flat. When I turn it on and enter my password to access the PC I could hear some noise as if you turn of/on an old speaker. Just before it shut down I heard buzzing noise coming from the laptop. I think it's the battery

[Max3Aj]

@MaksymL, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand your HP laptop suddenly stopped charging, the battery drained, and you're now seeing no charging indicator or response. The buzzing sound you heard before shutdown could indicate a hardware issue, but let’s walk through some steps to diagnose and hopefully resolve this.

Perform a Hard Reset

This helps clear residual power and reset hardware connections:

• Turn off the laptop.
• Unplug the charger and remove the battery (if removable).
• Press and hold the power button for 15 seconds.
• Reconnect the battery and charger, then try powering it on.

Check the Power Adapter and Charging Port

• Inspect the adapter for damage or fraying.
• Try a different wall outlet.
• If available, test with another compatible HP charger.
• Check the charging port for dust or bent pins.

Battery and Adapter Test via HP Diagnostics

If the laptop powers on:

• Press Esc during startup, then F2 to enter HP PC Hardware Diagnostics.
• Run the Battery Test and AC Adapter Test.
• You can also download HP Diagnostics from here:
  HP PC Hardware Diagnostics | HP® Support

BIOS Update (if accessible)

Sometimes a BIOS update can fix charging issues:

• Visit HP Software & Driver Downloads and enter your laptop model.
• Download and install the latest BIOS version.

Inspect Battery Health in Windows

If the laptop boots:

• Open Command Prompt as Administrator.
• Run: powercfg /batteryreport
• This generates a battery report in your user folder. Check for signs of battery degradation.

If Laptop Doesn’t Power On

• Try removing the battery (if removable) and powering on with just the adapter.
• If it still doesn’t turn on, it could be:
  • A faulty battery
  • A damaged charging circuit
  • Motherboard or power IC issue

If none of the above helps, please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - United Kingdom | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support