Laptop not charging

[InnocentM]

Laptop not charging with C-type,but barrel jack is charging.

[VikramTheGreat]

Hi @InnocentM,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how confusing it can be when your HP laptop charges fine with the barrel jack but not via USB-C, especially when the specs say it should support USB-C charging. Let’s walk through the possible causes and fixes together.

Why USB-C Charging Might Not Work

1. USB-C Port Type

Not all USB-C ports support charging. Some are data-only or DisplayPort-only. Check if your laptop’s USB-C port is labelled with a charging icon or Thunderbolt symbol.

• If it’s not labelled, it may not support charging.
• Refer to your laptop’s manual or HP product specs to confirm.

2. Charger Compatibility

USB-C charging requires:

• A USB-C PD (Power Delivery) charger
• Minimum 65W or higher output for most HP laptops

If you're using a lower-wattage charger (like a phone charger), it may not be sufficient.

3. Cable Quality

Some USB-C cables are data-only or low-power. Make sure you're using:

• A USB-C PD-certified cable
• Capable of charging and data transfer

4. BIOS or Firmware Settings

Sometimes, USB-C charging is disabled in the BIOS.

• Restart your laptop and press Esc or F10 to enter BIOS
• Look for USB-C Power Delivery or Thunderbolt settings
• Make sure it's enabled

5. Driver or Firmware Update

Outdated USB-C controller drivers can block charging.

• Use HP Support Assistant to check for updates
• Also, check Windows Update > Optional Updates for USB-related drivers

6. Hardware Fault

If everything else checks out, the USB-C port may be faulty. Since your barrel jack works, it’s likely isolated to the USB-C circuitry.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat