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‎09-28-2024 11:18 PM

HP Recommended
Operating System: Microsoft Windows 11

Hello. Yesterday, I pushed the power button of my laptop to try to turn it on and it lit up, as well as the keyboard, indicating it was coming on. But the screen stayed dark and after about 10 seconds, the fan started running loudly. It kept blowing out cold air and even after trying a hard reset, nothing is working.

Category:
2 REPLIES 2

‎10-01-2024 11:35 AM

HP Recommended

Hi @UgoBO,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your Laptop that is not booting up.

To understand the issue and help you, please share the details listed below:

 

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

 

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Were there any changes made to your laptop recently?

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎10-06-2024 11:37 AM

HP Recommended

Thank you for your reply. No, no changes were made to my laptop recently. 

My laptop is a HP Probook 650 G4

Product ID: 5UH43UC#ABA

SN# 2TK92505BW

 

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