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Abhishek2407
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Message 1 of 2
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Flag Post

Laptop not responding properly.

‎09-17-2020 10:17 PM

HP Recommended
Product: HP Pavilion Notebook - 15-ab292nr
Operating System: Microsoft Windows 10 (64-bit)

Hi, I use an i7 Configuration HP Pavilion Notebook - 15-ab292nr (Touch) (ENERGY STAR). Since yesterday I have a problem. As soon as I right click, the pop window appears and immediately disappears. When I type something on the URL, it automatically gets deleted. When I click on the windows icon, the window pops up and immediately closes, hence am not even able to properly shut down. The windows defender is up to date and I could scan the PC. It showed no risks or any defects. It looks like any button must be in pressed condition but apparently all the keys look fine. How to fix the problem?

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WAWood
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Message 2 of 2
Flag Post

‎09-19-2020 10:24 AM

HP Recommended

@Abhishek2407 

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

Unfortunately, we are NOT HP Tech Support and we have no way to diagnose or repair your PC, so while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.
To contact HP Support Goto this page https://support.hp.com/us-en/contact-hp?openCLC=true

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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