Laptop not shipped yet

[Lilacgal]

I ordered a custom hp envy 14 laptop on May 4.  It was supposed to ship on June 4.  When I called on that day because it was still showing as step 1 order received on website I was told it would ship to me the next week.  The next week I received an email that it would not ship until July 9.  No one can tell me anything when I call.  I have no guarantee it will ship then.  The website still shows it in step 1.  Which means they aren't building it yet. If I had any idea it would take this long or even longer I would have gone elsewhere.  I need a laptop for my job as a teacher.  I am very upset because I can't get a straight answer on when I will get my laptop.  If it won't ship out on July 9 I need a refund to buy a laptop somewhere else.  I feel deceived by HP because they weren't upfront on how long it would take to get my laptop.  If you don't have the parts to make a laptop don't give them as options for customers to buy.  

[praveenbv]

Hi@Lilacgal, Welcome to the HP Support Community!

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