• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-08-2025 03:15 PM

HP Recommended

Hi there I have a hp laptop and one morning just didn't turn on - I've  checked the charger cable and the light comes on the side of the laptop so I don't think the charger is the issue- thanks 

1 person had the same question
1 REPLY 1

‎09-10-2025 11:31 AM

HP Recommended

Hi @JoshOng98,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how worrying it is when your HP laptop suddenly won’t turn on, especially when the charging light is on, which suggests the power adapter is working. Let’s walk through a few steps to help diagnose and possibly revive your laptop.
 

Step-by-Step Troubleshooting for an HP Laptop Not Powering On

1. Perform a Hard Reset

This clears any residual charge and resets the hardware.

  • Disconnect the power adapter.
  • If the battery is removable, take it out.
  • Press and hold the power button for 30 seconds.
  • Reconnect the power adapter (without battery if removable) and try turning it on.


2. Check for LED or Fan Activity

  • Do any lights blink (Caps Lock, power button)?
  • Do you hear fan noise or see the screen flicker briefly?

If yes, it may be a POST error or display issue.


3. Try External Display

  • Connect your laptop to an external monitor or TV via HDMI or USB-C.
  • Power on the laptop and check if the external display shows anything.

This helps rule out a screen failure.


4. Reseat RAM and SSD (If Accessible)

If you're comfortable opening the back panel:

  • Remove and reseat the RAM and SSD.
  • This can fix boot issues caused by loose connections.


5. BIOS Recovery Attempt

Some HP laptops support BIOS recovery:

  • Press and hold Windows + B, then press and hold Power for 2–3 seconds.
  • Release Power, but keep holding Windows + B for 10 seconds.
  • If successful, the BIOS recovery screen should appear.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->