Laptop only charging when shut down or in sleep mode

[Caeli1926]

Recently, my laptop took a spill, breaking the adaptor plug while plugged into my machine. I bought a replacement, and it was working completely fine until a couple of days ago.

Now, my laptop only charges when it is either shut down or in sleep mode. If I plug it in while it's on, the blue light comes on, but that's it. Also, if I turn on the laptop when it's already plugged in, it says plugged in, not charging.

I thought maybe something was bent inside my laptop where I plug in the adaptor. However, when I tried restarting the computer I got this error message: system board (00a) - system board ct number not valid, or something along those lines, and now my computer is criminally slow at times when trying to use the internet.

My computer is about 4 years old; it's no longer under warranty, and I'm wondering if this is something I can fix on my own. I've seen similar topics, but I haven't really found a definitive answer to my problem.

[Riddle_Decipher]

@Caeli1926 Welcome to HP Forums!

I have a few steps to help you out:

I suggest you start with a hard reset: Click here for steps,

When done, you may want to check with an alternate power cord/adapter as it could be a malfunction that's causing this issue to occur, here's what you could do:

If the charger shows inconsistent power output values, I would suggest that you step into Best Buy or staples and try with a different adapter and that should isolate the issue to the adapter or the computer.

Please try a different battery on the unit as well.

Do not buy the battery and adapter. It is only for testing.

Use spare ones that they may have. If it works correctly, then you could think of buying it.

Meanwhile, also, try the below:

Steps to uninstall the ACPI drivers

• Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers.
• Then restart the computer and check again.

Link for battery testing and calibration

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

[Caeli1926]

The hard reset did not work. I have not yet had the chance to take my laptop to Best Buy to see if it's just a problem with the battery or ac adaptor.

However, since I have seen several other posts with the "The following product information programmed into the system board is missing or invalid. System Board (00A) - System Board CT Number," I'm beginning to think it might just be a problem with my HP laptop that does not have an easy solution, as I haven't seen any working or clear solutions so far.

[Riddle_Decipher]

@Caeli1926 Here's all you need to know about the error you've mentioned: Click here and the only way to fix that is to get the device repaired, I suggest you talk to HP support and discuss your options:

follow the below steps to get started:

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!