Laptop only works when plugged in.

[Rad23]

Hi, I would like help with my HP envy 360x laptop, for a while it has only been working while charging, online I saw that you need to buy a new battery to resolve this, today I put in a new battery and it still continued to only work when plugged in. I then ran a battery diagnostic and it said " blown fuse battery". Can someone please help, I would just like to use my laptop without having to charge it. 

Thank you.  

[The_Fossette]

@Rad23,

I reviewed your post and I understand that the computer turns off when you disconnect the charger.

• What is the operating system you are using?
• What is the product number for your computer?

While you answer that, I recommend you update the BIOS from the below link and check if it helps.

https://support.hp.com/in-en/drivers

If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Rad23]

Hi,

I have already tried the device manager and it does not work. My product number is 1TT64EA and the operating system is Windows 10 (64 bit). 

Thank you. 

[Huffer]

Where did you buy the new battery? The diagnostic is saying its a bad battery.

[Rad23]

Hi, 

The website is called battery buy, this is the link for the website. 

https://www.batterybuy.co.uk/

Thank you 

[Huffer]

Much more likely to be the battery than the laptop when you buy "compatible". Nothing really wrong with that but the percent that are bad on delivery is a little higher. They are generally good about replacing batteries. 

[Rad23]

Hi, 

So what does that mean, that I need to get another battery? 

Thank you 

[Huffer]

I think you need to contact the seller of the battery yes. HP did not make or sell you that battery.