• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-10-2023 01:21 PM

HP Recommended
Product: HP Pavilion Gaming - 15-dk0003nq
Operating System: Microsoft Windows 10 (64-bit)

My laptop says the battery is full but when i unplug the power cord the laptop shuts down instantly. To open the laptop i must plug the charging cable and wait 5-10 sec otherwise the power button wont work. I've tried reinstalling the battery drivers and tweaked some power settings but still nothing. Is it something else i can try or it's 100% a battery problem?

 

If the battery is the problem, i've opened the back of my laptop and my battery model is L48430-AC1 but i couldnt find a seller from my country that sells this model, but i found the model L48495-005 which looks the same. Is the second battery compatible with my laptop? Thanks!

Category:
1 person had the same question
1 REPLY 1

‎05-10-2023 01:48 PM

HP Recommended

This is the proper battery:

 

(17) Battery (3-cell, 52-Wh, 4.55-Ah, Li-Ion, includes cable) L48495-005

 

So yes if you find a seller offering that part number battery, it's the right one.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.