Laptop overheat, one fan speed is slow

[1uamrit]

Laptop overheats (more towards the right side) while charging or when processor is under some load.

Checked the fan speed while fan1 has 3000+ speed, fan 2 has about 130 rpm speed.

Updated the latest BIOS, cleaned the laptop, nothing seem to work.

THANK YOU

[Jeet_singh]

@1uamrit,

Thank you for posting your query on HP Community,

I would like to inform you that the fan functions are system managed and there is no HP tools or options to turn on or off the system fan manually.

I'm afraid that's how the HP device is designed, making changes to fan speed may cause overclocking or over-throttling causing hardware malfunctions within the device and hence is not recommended or supported by HP.

If your device is overheating, please remember the below information:

NOTE: Generally, when temperatures inside the case rise above 35 degrees Celsius (95 degrees Fahrenheit), the risk of damaging important internal components increases greatly.

Also, to avoid the CPU damage, we do not recommend throttling or overclocking the CPU, I recommend you refrain from using high-performance games on this laptop as it's not built for the same.

I would suggest you refer to the support documents as this will help you in resolving the issue.

Let's start off by updating the Bios, Chipset and graphics card drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

HP Notebook PCs - Fan is Noisy and Spins Constantly, PC is Warmer than Normal

Updating your Notebook computer BIOS

Keeping notebook air vents clear and clean

Increasing the efficiency of the notebook to reduce heat

Using Windows Task Manager to identify corrupt processes

Selecting power save settings to shut off your computer when it is not in use

HP Notebook PCs - Reducing Heat Inside the Laptop to Prevent Overheating

The best way to do that is using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

If you have followed the instructions and still having issues,

Let's try to run an extensive system test from F2 and check if the hardware components on your PC are functioning correctly.

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second.

When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component are

shown on the screen.

6. If a component fails a test, write down the failure ID (24-digit code) so you have it

available when you contact HP Customer Support. The information is also available in

Test Logs on the main menu.

Refer this article to know more information about running system diagnostics on your PC. Click Here
 
Refer this article to further troubleshoot blue screen issues on your PC.

Let me know how it goes for further assistance. 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

[1uamrit]

I have done as you have said but it doesn't seem to work. The lapotop still gets heated up while charging or doing some  average/ above average CPU intensive work ( even while using multiple chrome tabs).  Fan 2's speed seem to be 150 rpm 

[Jeet_singh]

Thank you for replying, @1uamrit,

Just wanted to check if you have run the extensive system test. If you haven't tried it yet, please do run the test and get back to us with the results for further assistance. 

If you have already run the test and if the test has passed, Before we come to any conclusion, let's reset the computer back to the factory settings. 

You may follow the steps suggested in this support document for  - HP PCs - Resetting Your Computer (Windows 10)

For some reason, if this does not help then I would suggest you could try to use HP Cloud Recovery Tool which allows you to download recovery software to a USB drive.

If this option does not work then you can follow this link: HP PCs - Obtaining PC Recovery USB Drives or Discs Or else you may contact our HP support team to help you order a set of recovery media for your PC.

HP support team can be reached on this link. 

Let me know if you need any further assistance. I'll be more than happy to help you.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!