Laptop overheats when charging

[pastor09]

I have a OMEN laptop and recently I noticed that when I plug the charger in, it heats up to 90C and the fans get loud. As soon as I disconnect the charger, the CPU temperature goes back to normal around 40-50 C. And that happens when I'm not running any heavy software or games, I'm browsing on chrome. I've tested changing the power plan, a few days ago the BIOS had an automatic update, but nothing has changed. I'd like to know if it has something to do with the charger or the battery.

[Jeet_singh]

@pastor09,

Thank you for posting your query on HP Community,

Have you tried to use a different compatible charger and check if it helps?

Have you tried to run a test on the AC adapter?

Let's try these steps here: 

You may refer to this support document for - HP Notebook PCs - Reducing Heat Inside the Laptop to Prevent Overheating

Testing for AC Adapter - HP Notebook PCs - Using and Testing the AC Power Adapter

Let me know how it goes for further assistance.

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

[pastor09]

Hi, I ran a test on the AC adapter and nothing was wrong but the laptop keeps heating when its charging. I was wondering if the problem has something to do with the termal paste on the processor but I don't know if I should open my laptop to check it.

[asmita6658]

Hi @pastor09

Appreciate you trying the steps. This looks like a hardware issue. Please reach out to the HP Support in your region regarding the service options for your computer.

Hope this helps!
 
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