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HP Recommended
Spectre x360, model 13-4102dx
Microsoft Windows 10 (64-bit)

I found water under my laptop when I picked it up this morning. I think my husband spilled water on the dining table and it seaped under my Spectre x360. There didn't appear to be any water on top or on the keyboard, but the vent and speakers are underneath and were drenched.  I toweled it dry without turning it over. What should I do now?

 

a) Should I turn it on to see how it is? Or

b) Should I do something to fully dry it (internally) before I turn it on to reduce damage?

 

If a), what should I look out for to determine if there are problems? And what should I do if I encounter those problems? If b), please provide details on how to safely dry it. Note, I am an average user and do not have any technical skills with handling hardware. 

 

Thanks!

 

2 REPLIES 2
HP Recommended

@IHZ 

Here are some tips on dealing with liquid damage: http://www.makeuseof.com/tag/you-just-spilled-water-or-coffee-on-your-laptop-heres-what-you-should-d...

However ... it's most likely that SOME damage was done, regardless of how quickly you turned off the laptop and what you did afterward. The key problems are only the surface and almost certainly, more damage was done than that.

The ONLY way to know for sure is to take or send it to an HP Service Center and pay a LOT of money for them to run full diagnostics on it, and after that, to disassemble it to repair or replace any damaged components.

And, if the motherboard is damaged, the cost of repair can easily exceed the cost of replacing the laptop -- because (as far as I know) liquid spill damage is NOT covered under the warranty.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Thanks for your reply @WAWood.

 

Does it make a difference if the water was spilled on top or potentially entered from underneath? And you're recommending that I don't even try to turn it on?

 

Thanks.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.