Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-07-2023 02:20 AM

HP Recommended
Product: HP Spectre x360 Laptop - 15-eb0001na

Hi,

 

I was using my laptop this weekend when all of I sudden I started to see smoke from the power adapter connector to the laptop. In no time it was in flames. so I quickly pulled out the adapter from the laptop but it continued to flame on the floor. I turned off all power and it immediately stopped the flaming. Obviously it was quite scary but after I calmed down I checked the end of the adapter - it appeared to be all melted and charred however I couldn't see any obvious damage to the laptop.

 

However when checking the laptop, I noticed it had a bulge on the underside where I guess the battery is, so it looks like it the battery could have been faulty for a while. Also the performance of the laptop has become strange in the last week, every interaction feels laggy in a way it did not in the past.

 

Any suggestions what I do with this laptop? It is still under warranty from HP. In the meantime I have brought another laptop as I need to have a laptop and cannot afford any downtime. After this experience I am quite afraid to use another HP product.

Category:
3 REPLIES 3

‎08-07-2023 07:23 PM

HP Recommended

Hi @vzv111,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No

‎08-07-2023 11:29 PM

HP Recommended

If it's still under warranty,  you should absolutely have it replaced under warranty.

Was this reply helpful? Yes No

‎08-08-2023 02:01 AM

HP Recommended

Thank you both for your responses. I have raised a support ticket with HP and they are currently investigating.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.