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‎11-27-2022 11:28 AM

HP Recommended
Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B2AV)
Operating System: Ubuntu LTS

Hello, I have hp 15-ec2024AX laptop which is randomly restarting without any warning or BSOD. I have tried several OS including, windows, ubuntu but problem still exists. I have also tried changing my RAM and SSD, but problem is not fixed. What should I do? is it related to BIOS problem?

Also, in windows, event viewer is flooded with WHEA error messages (Event ID 19).

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-30-2022 02:17 PM

HP Recommended

i disabled cpu core 15 from boot settings and it solves the problem

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1 REPLY 1

‎12-30-2022 02:17 PM

HP Recommended

i disabled cpu core 15 from boot settings and it solves the problem

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