Laptop returned from repair with the same problem

[Nimrodi]

Had a HW issue - charging cable could not fully enter the charging port on the laptop and charge it.

therefore could not use it as it ran out of charge.

talked with HP and sent the laptop to repair. after 3 weeks it arrived - with the same condition! 

still can't use it. 

during the repair time my warranty expired, and now I can't even reach out to an agent ask for follow-up.

so posting here. what should I do?

[praveenbv]

Hi@Gekiere,

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.

To assist you better, do you have a previous case number or were you in contact with the escalations team?

I understand you need assistance and I’d love to help. However, we encourage our customers to create a public post so that the conversation may help other community members find a similar solution.

Hence, I would request you to create a public post with the same query, so that you may get your answers from the various members we have in our community forums at HP.

Keep me posted.