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Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP PAVILLION AU103TX

Laptop running very slow after battery replacement. CPU running at 0.38GHz rather than 3.06GH(ON POWER PLUG)

2 REPLIES 2
HP Recommended

1 -Install and run the latest diagnostics.  If your PC runs too slow to do the update then use another PC and take the option to create a USB boot for the install.

 

HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package here


https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics
Look for the phrase 'issues outside the OS',
Expand the'+'symbol and click the DOWNLOAD button.
Install the new UEFI diagnostics on the PC with the problem

 

2 - Get a battery report and see if the battery is genuine.

Please run the battery report and post the summery if you want
you run the battery report by bringing up the administrator command window and running

powercfg/batteryreport


as shown below


After entering that explorer line you should see something like the following. You will have to click on it as it is long
http://stateson.net/docs/SP4_battery-report.html
You can use the WindowsKey + shift + S to copy and paste a small image if you want.

 

 


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HP Recommended

I have not heard back from you.  Were you able to fix the problem?  


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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