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‎06-29-2020 01:02 AM

HP Recommended
Product: Hp pavilion gaming 15-cx0999nia
Operating System: Microsoft Windows 10 (64-bit)

Hi lately i got a pretty huge problem. Actually while working on my desk i heard a crack from the screen. After checking out i could see a kind of screen screw and while closing the laptop it was making crack sound and the frame where the hp logo is on the front lifted up and i could see more screws came out. And the screen was now hanging without any support. I need some help before i try to open it cause it the frame is broken. But how could it break by itself ? 

1 REPLY 1

‎06-29-2020 09:47 AM

HP Recommended

Hi @Harshil3902

 

Welcome to the HP Support Community. 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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