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Message 1 of 2
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Laptop scrolling down to the end of the page

HP Recommended
Hp Notebook 15s-DU2002TU
Microsoft Windows 10 (32-bit)

I bought my laptop 2 months back and For the past one week my laptop automatically scrolls down to the end of the page when I’m using it. And i find it unable to scroll back up. I tried updating the softwares but nothing has been of use. 

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HP Support Agent
HP Support Agent
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HP Recommended

@Rose1804

 

I reviewed your post and I understand that the laptop is scrolling to the bottom of the page.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Does this happen when using the browser? Or does this happen in all the software’s/apps?

 

Meanwhile, I recommend you uninstall the touchpad driver from the device manager and then download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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