Laptop showing "Plugged in, not charging"

[diganta15]

I recently noticed that my HP laptop is showing the message "plugged in, not charging". The led turns from red to white immediately after I plug in the charger. I tried using the laptop without the battery and it worked fine, so I think the problem is not with the charger. I also tried running HP Pc hardware diagnostics UEFI and HP support assistant to test the battery but they reported that the battery is working fine. I tried uninstalling the battery device driver from device manager, then remove the battery, pressed the power button for 1 min, inserted the battery back, and started the computer. Still the issue persists. What should I do?

[The_Fossette]

@diganta15

I reviewed your post and I understand that the battery is not getting charged and you are getting plugged in not charging message on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS from the below link and check whether the issue is resolved.

https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88923.exe

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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