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‎10-02-2024 11:43 AM

HP Recommended
Product: Victus by HP Gaming Laptop 15-fa0000 (680A5AV)

When I unplug the charger of my Hp Victus gaming laptop 15-fa0000, it gets shutdown instantly and the charging percentage is locked at 89% while it's showing charging status. The percentage isn't going beyond that.

 

I would appreciate some help on this issue. Thanks in advance!

Category:
1 REPLY 1

‎10-03-2024 11:00 AM

HP Recommended

Read the knowledge base article at the link below and invoke the Battery report as I described in the article.

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Is-your-notebook-plugged-in-and-not-charging/...

 

 

Generally, when a laptop behaves as you have described, the fault is a battery that has failed and needs to be replaced.

 

Parts reference : the Maintenance & Service guide for your laptop (Chapter 3, page19, item 9)

https://kaas.hpcloud.hp.com/pdf-public/pdf_5957172_en-US-1.pdf

 

Your laptop's replacement battery is dependent on the graphics solution it has. Choose the one matching your laptop graphics configuration

Description                                                                                                                        HP Part number

4 cell, 70 Whr, for use in models with GeForce RTX 3050 or 3050 Ti graphics          M39179-005
3 cell, 52.5 Whr, for use in models with GeForce GTX 1650 graphics                          L84394-005


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