Laptop shuts down at 50% battery

[ggame233]

Hi,

I have a HP envy 15-j105en laptop and I bought a new battery 3 months ago(from HP). Last week I installed windows 10 and the laptop started shuting down at 50% battery. First I thought that I need to calibrate my battery, but after I did that laptop was still shuting down at  50%. I ran hp uefi diagnosic tool that showed that my battery still has 50% of charge left and that her full capacity is the same as it was when the battery was new.

[MKazi]

@ggame233

Welcome to HP Support Forums. 🙂 

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to help.

I understand that you have an HP ENVY 15-j105en Notebook. I read that the laptop shuts down when the battery charge dips to 50%. I appreciate the steps you have performed and have certainly done a good job.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Please search for "power options" in Windows and open it.

• Click on apply and OK.

If the issue persists then please perform a BIOS update on the laptop. Please ensure that the charger is plugged in until the BIOS update is complete. 

I sincerely hope this fixes the issue. Keep me posted on the results. Cheers! 🙂