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Common problems for Battery
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‎11-01-2022 11:10 AM

HP Recommended
Product: HP EliteBook 840 G3 Notebook PC
Product Name:  HP EliteBook 840 G4

Product Number:  Y2Q29UP#ABA

Operating System:  Windows 11 Pro

My laptop automatically shuts down even at 80% battery. I have done some initial battery tests, I don't know what to do now. Please suggest what can be done?

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-02-2022 03:01 AM

HP Recommended

Hello @FallenOG 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we focus on the <battery> ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

View solution in original post

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2 REPLIES 2

‎11-02-2022 03:01 AM

HP Recommended

Hello @FallenOG 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we focus on the <battery> ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

Was this reply helpful? Yes No

‎11-04-2022 01:56 AM

HP Recommended

OS Name: Windows 11 Pro

Version: 21H2

System Model: HP EliteBook 840 G3

System SKU: Y2Q29UP#ABA

( equals HP product number (p/n) )

Processor: Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz

BIOS Version/Date: N75 Ver. 01.51 - 10/20/2020

Was this reply helpful? Yes No
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