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Common problems for Battery
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HP Recommended
HP Notebook 15-dy1751ms
Microsoft Windows 10 (64-bit)

A message stating an error with the BIOS appeared in the screen, a few hours later the machine shutdown and it doesn't turns On anymore unless it is powered with the AC. 

 

I ran all the Battery tests available and received an error stating the the battery needs to be replaced error (601).

1 REPLY 1
HP Recommended

@SaidDavid 

 

Might be...

Related to Microsoft ACPI Compliant Control

 

Example 1

Battery does not charge, possibly after Microsoft Updates (issue has been reported at least back to 2011)

Test system:  Pavilion Notebook

Contributed by Jeanydo

Symptoms:  Battery stops charging – no known issues with battery or charger – Windows 7 through 10 (at least)

Solution

Control Panel > icon view > Device Manager > Open Batteries > Right-ClickMicrosoft ACPI-Compliant Control Method Battery" > Uninstall > tab Action > Check for hardware changes (reinstalls the driver)

 

 Relevant Post

 

Example 2

Symptoms:  Battery charges to 100% - notebook shuts down when battery dips to 50%.  Battery Diagnostics “cancel” (do not complete)

Test System:  HP Notebook 15-bs0xx

Contributed by Riddle_Decipher

Solution (Paraphrased content)

  • Unplug the charger
  • Switch off the computer for 30 minutes, boot / start the computer, and log in
  • Control Panel > icon view > Device Manager > Open Batteries > Right-ClickMicrosoft ACPI-Compliant Control Method Battery" > Uninstall > Remove existing driver
  • Shut down the computer
  • If the battery is removable, remove the battery for one minute > Replace battery (Skip for non-removable battery)
  • Start the computer and log in
  • Control Panel > icon view > Device Manager > Open Batteries > Right-ClickMicrosoft ACPI-Compliant Control Method Battery" > tab Action > Check for hardware changes (re-installs the driver)

 

 Relevant Post

 

 

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Notebook 15-dy1751ms

 



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