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Message 1 of 4
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Laptop shuts down when screen is moved

HP Recommended
HP Pavillion X360 14dh-0047tu
Microsoft Windows 10 (64-bit)

This happens occasionally when I just tilt my screen by just a bit. I feel like this is a manufacturing defect, I have contacted HP-Support several times and visited the service center despite having onsite warranty just because they requested me to do so. They tried replacing the system board and reseating the motherboard, it worked fine for a while for about a period of two months and again the problem resurfaces. I have asked for a replacement but they are saying it's too late. What am I supposed to do now?

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HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi @Sushanth_Dharma

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance, and find tips!  I came across your post and wanted to assist you. I understand you are having issues with the computer not booting properly. Don't worry as I have a few suggestions which should help you resolve this issue.

 

To provide you with an accurate solution, I'll need a few more details: 

 

Does the laptop shut down right away if the charger is disconnected from the laptop?

Have you tried to use a different compatible charger and check if it helps?

Did this happen after a power surge or power outage?

Does the laptop turn on by moving the screen?

 

In the meantime, let's try these steps here: 

 

Let’s start with performing a hard reset to release any excessive static/power that could have caused the issue: 

To perform a hard reset on a computer with a removable battery, use the following steps: 

  1. Turn off the computer. 

  2. Remove the computer from any port replicator or docking station. 

  3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers. 

  4. Unplug the AC adapter from the computer. 

  5. Remove the battery from the battery compartment. 

  6. Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory. 

  7. Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices. 

  8. Press the Power button to turn on the computer. 

If the computer shuts down by just moving the screen, I would suggest this could be due to display cable. I would recommend you contact HP phone support for available service related options.

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

 

If you have any troubles, let me know and I will do my best to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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Message 3 of 4
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I contacted HP support, I had the motherboard replaced at a service station, but I can't be sure until 3 months as last time after I took in it started again after 3-4 months. This seems more like a manufacturing defect as it pops up every 3 months after the repairs. 

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HP Support Agent
HP Support Agent
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Hi @Sushanth_Dharma,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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